Contact Us
We understand that sometimes you may need assistance with your account, a query about our games, or help with responsible gambling. We're here to support you.
You can contact us through various channels depending on the nature of your inquiry.
Unfortunately, live chat is not available at this time for Set For Life (UK National Lottery) customers.
If you prefer emailing us, note that we'll respond to your query within a few business days. Our customer support team will be happy to assist you with any questions or concerns about Set For Life (UK National Lottery) or The National Lottery's other games.
You can also access our Help Centre for frequently asked questions and further assistance on various topics, including:
Visit our Help Centre now to find the answers you need.
If you're experiencing any difficulties with your betting habits or if someone you know is struggling, please do not hesitate to contact us. We offer confidential support and guidance on responsible gambling practices through our partner organizations:
These trusted organizations provide advice, resources, and a helpline for those struggling with problem gambling.
We also have technical support available to help troubleshoot any issues you may be experiencing while playing Set For Life (UK National Lottery). Our team is committed to resolving your issue as quickly as possible.
Should you encounter an issue with our games or services, please reach out to us through the channels above and we'll do everything in our power to resolve it promptly.
If you have a complaint about how your account was managed, a dispute over prizes or payouts, or any other issue not resolved by contacting customer support directly, please follow our formal complaints process:
We take every complaint seriously and will respond as soon as possible.
Communication Response Expectations
We aim to get back to you within a few business days regarding non-urgent matters. However, please note that our response time may vary depending on the nature of your query and during peak periods or holiday seasons.
If we need more information from you, we'll respond with clear instructions so you can provide us what's required.
Our customer support team is available Monday to Friday between 9 AM and 5 PM BST. Please note that these hours are subject to change due to seasonal variations or scheduled maintenance.
